We hope that your experience with us is absolutely fantastic! But we also know that mistakes do happen. This guide will help you if anything is just not quite right about your order.
Ordering Difficulty: If you have having trouble placing your order, we can help you at Awaken180°! You can reach our tech department by emailing firstname.lastname@example.org.
Shipping Concerns: Our meal packages are shipped by Fed Ex. You will receive tracking information when your shipment leaves the kitchen. Please check your spam/junk folders if you don't see this shipping confirmation.
Sometimes Fed Ex is rough with our boxes. If your meals have been damaged during shipping, we are happy to file a claim on your behalf. We will need pictures of the damaged box, and will need to know if any of the meals were thrown away. Please email this information to email@example.com.
Meal Quality Concerns: We take great pride in the quality of our meals and urge you to please let us know if you notice anything less than exceptional. You can receive meal quality support from by emailing firstname.lastname@example.org.
Changing your Meal Selection: The orders close at 11:59pm the Tuesday before the delivery date. After this time, no meals may be changed. Please email email@example.com if you would like to adapt your order during the permitted window.
Prepared Meal Cancellations: Orders close at 11:59pm the Tuesday before the delivery date and we are able to accept any cancellations before that time. After this time, all orders are final. Please email firstname.lastname@example.org if you would like to cancel your order.